Meet Betty. She lives by herself, but for the last few months she hasn’t been alone. ElliQ, tell me a joke. Did you hear about the
claustrophobic astronaut? No. Apparently, he just needed a little space. Most technology isn’t
made for 93-year-olds. But this woman is making sure
that this particular robot is. ElliQ, who are you? She’s researching the way
we interact with machines and if she has her way, robots will soon be a trusted companion for all of us. My name is ElliQ. How can I help you? As technology replaces old jobs, it’s also creating new ones. I’m Aki Ito, and I’m here to show you the jobs of the future. My name is Danielle Ishak. and I am a Human-Robot
Interaction Researcher. It’s really hard to intuitively design a robot meant for a consumer audience. You have to make sure that
it’s a robot that people want, people know how to use, and people value. Danielle works for an Israeli startup called Intuition Robotics. Its U.S. office is here
in downtown San Francisco. Hello? Hey, Danielle, it’s Aki. Come on in. The company is funded by a couple big names like Samsung and Toyota. Full disclosure:
Bloomberg’s Venture Capital arm is an investor too. This is ElliQ. Can I take her out for a spin? Please. ElliQ, tell me what you can do. I am a proactive social robot designed for older adults. I can connect you to your family and friends and even play music. These features might remind
you of the Amazon Echo, but you’d be missing the point if you compared her to a smart speaker. She’s not meant to just be useful. She’s meant to be a companion. Why don’t you take a
break and have a drink? And that’s why she has a head that can nod and make other subtle gestures
you might expect from a pet. Through our research with older adults, we’re finding that
almost on a daily basis, we see that somebody tells
her that they love her. Really? Or that they like her. Or that they miss her.
Literally I love you? Mmm hmmm. They’ll also tell her I’m
depressed or I’m lonely. They’ll open up to her in
a way that they might not necessarily open up to a human because they don’t feel
like they’ll be judged. ElliQ isn’t on sale yet. But a prototype is already in the homes of about a dozen early testers
who live in the Bay area. ElliQ, tell me what the weather is today. Danielle’s job is to figure out what’s working and what’s not. Sorry, please rephrase your request. And she does that by visiting each of her testers twice a month. How important are these
visits to your job? They’re critical. We’re building a product
where people who we are not. I’m not a senior. And how could you know how to design for somebody if you don’t do research. ‘Cause otherwise you would
just be designing in the dark. Jobs like Danielle’s are
just starting to emerge. Until recently, robots were mostly in factories, separated from humans. But now, they’re finally
getting cheap enough, small enough, and smart
enough to be in our homes. This has created a whole new
challenge of designing robots that people will actually
want to interact with. And that’s where Danielle comes in. Her research has helped shape
every little facet of ElliQ, from the way ElliQ moves
to the way she talks. It’s a very special job
and it can be really hard and it can really frustrating, but at the end of the day,
it’s incredibly rewarding. And I think the most rewarding part about it is when I see the
joy on the users’ faces. Like that they saw their feedback turned into something real. Today, we’ve driven east of San Francisco to go see one of Danielle’s
research participants. ElliQ, tell me something interesting. Did you know that Ronald
Reagan was a lifeguard in high school and
saved 77 people’s lives? Now see this is where a conversation is. She should open up and I should say, “No I did not know that.” I expect her to be able to continue the conversation for at
least a couple of comments. Yeah. And why is that? Why?
Yeah. Because that’s companionship. When Betty was around
Danielle’s age, she was working with some of history’s
very first computers. When I was finishing up my masters degree, I was working at Harvard
in the computer lab when they were building Mark Four. A large room-sized computer, but now, this artificial intelligence
stuff is amazing. ElliQ. Yes? Schedule a doctor’s appointment. No problem. I’m working on it. When Danielle brought
along the idea of working with robotics with the elderly, I said, “Are you kidding me? Will older people connect to a robot?” And she said, “I don’t know, let’s research and find out.” Danielle grew up here in
this suburb of Atlanta. Her parents spent much of their childhoods in Israel and then in the U.S. We as immigrants, we understood that we might need to work a little harder. In fact, I feel that, rather than taken away from Danielle, it
gave her so much more because she understood
the fact that you need to run after your dreams and work really hard no matter
what the challenges are. School didn’t come easily for Danielle. I have dyslexia and that very much affected my self-esteem academically. The principal of the school did not recommend her to take advanced classes. She fought for it and she got in to it and she did very well with them too. Danielle’s first job out
of grad school was at X, the secretive research
facility founded by Google. It’s known for dreaming up all kinds of wacky far-flung ideas. Can you tell us about the
Moon shots you worked on? No, I can’t tell you too much about the projects that I worked on. I can say that I was working on robotics. She loved the job, but wanted to work on something that would
reach real consumers sooner. So she left X after a year
and joined Intuition Robotics. She’s been working in the
field for four years now. And it took her a while to find her footing in a male dominated industry. I’ve gone to different
meetups where, there’ll be like a circle of men
with their zip up jacket with their company logo on
it and a beer in their hand. And I’ll come in with lipstick and nobody wants to talk to me. This is my closet. So at first she did her best to fit in, wearing a pair of glasses she didn’t need, and toning down her style. So what’s the kind of thing you used to wear to a conference? Stuff like this, blousy things that make you look like you’re 40. But that got old after a while. And what’s the kind of thing you wear now? Now it’s like, I just enjoy being kind of expressive and
playful in what I wear. Before we wrap up for the day, Danielle has one more
ElliQ tester to visit. Joseph is 97. And he’s had the robot in
his home for eight months. How are you? I’m fine, how are you? Good. How has Miss ElliQ been? She always tells me to take a drink of water at
least four times a day. So, we added a whole bunch
of new facts to ElliQ. Did you know that a cup of chopped red bell pepper contains more
vitamin C than an orange? Okay, what did you think of that? Certainly the print, I could see that … Okay. … Quite clearly. What about this? I can see that. ElliQ, play music. No problem. It will begin shortly. By 2050, almost half a billion people are gonna be 80 or older. And if current trends
continue, more and more are gonna be like Joseph
and Betty, living alone. ElliQ, stop. Today, both of them are doing okay. But some of Danielle’s other participants have been struggling. Is it kinda hard to leave
them at the end of the day? It is. Some of our testers are
pretty advanced in the stages of depression through
loneliness and isolation. And at times I know that ElliQ is cheering them up in their day. But I know that it’s
only a part of the way. No source of artificial
intelligence robots will ever be able to replace humans and human companionship or human care. The key to Danielle’s work is to embrace that very limitation of machines. Robots should help
humans do what they love, help humans interact with more humans, help humans in general. Not pull humans away from humans, not take humans’ jobs and leave
humans without purpose. Whether it’s in our workplaces or in our homes, robots are
soon gonna be everywhere. And it’s up to Danielle to
make sure this robot-filled future leaves us just a little better off. So don’t be afraid. And if you are afraid, come into my mess because I promise it’s a friendly place.

The Companion Robot Designer
Tagged on:                                                                     

100 thoughts on “The Companion Robot Designer

  • October 25, 2018 at 2:48 pm
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    beautiful in and out

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  • October 25, 2018 at 5:57 pm
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    I love her, I love what she's doing.

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  • October 25, 2018 at 6:05 pm
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    Get a dog. It’s much better

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  • October 25, 2018 at 7:21 pm
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    The robot looks lame.

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  • October 25, 2018 at 9:49 pm
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    Old Lady in front of an open window, who clearly can see how the weather is like : Tell me about the weather today.
    Useless Robot: Sorry, please rephrase the request ¬¬

    How this dumb ass robot can help anyone not to be alone? In less than 30sec I wanna trow it trough the window and be alone.

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  • October 26, 2018 at 4:31 am
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    This is great! I might need one some day. Thank you!

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  • October 26, 2018 at 2:19 pm
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    Looks too creepy

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  • October 26, 2018 at 7:11 pm
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    dumbest robot i've ever seen. useless and pointless.

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  • October 26, 2018 at 7:13 pm
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    robot is not the solution for loneliness. its the cause of loneliness. human need to connect with human to feel less lonely. also this robot look so silly with the blinking circle which is so annoying. worst design i've ever seen.

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  • October 26, 2018 at 9:21 pm
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    The fact that the designers have freedom to record and review interactive information shared in people's personal lives is pretty fucking scary. I get it…we're in a new social data mining generation where even the most sensitive data is now backed up to a cloud service or server that leaves everyone exposed to hackers. Don't even try to debate it…even the Pentagon got hacked with their 128bit encryption. Alexa was bad enough (not to mention that an Echo Dot can be pretty irritating sometimes) and considering it's an Iranian country with the offerings, I'd be a little speculative about true intent in times like these. I love tech as well….but not when the manufacturer is listening in.

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  • October 27, 2018 at 5:49 am
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    I would of stayed with X

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  • October 27, 2018 at 6:10 am
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    Baby Groot🎋

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  • October 27, 2018 at 2:42 pm
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    Did you hear about the claustrophobic astronaut ?
    Apparently, he just needed a little space.

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  • October 28, 2018 at 8:10 pm
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    Stupid idea. robots are not human companions

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  • October 29, 2018 at 2:21 am
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    i'll get a dog still.

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  • November 1, 2018 at 1:37 am
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    Next Jobs is a well-filmed, well-produced series … thought-provoking, for sure, even heart-warming!

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  • November 1, 2018 at 5:43 am
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    This robot is innovative and intriguing and all, butI'm MUCH more interested in Betty. She's 93 and was getting a master's degree and working in computer science at a time when very few women got any any education beyond high school, if they made it that far. She just casually mentions working in a computer lab at Harvard in the early 50s. You can tell by the way that she talks to Danielle that she's accustomed explaining things to people (maybe she's been an educator as well as a scientist) and that her mind is still very hard at work. I'm far more intrigued by her and her life than by the device. Someone should get her on Storycorps quick.

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  • November 1, 2018 at 11:11 pm
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    a smart robot with emergency situation capabilities, and a real pet. enough to accompany elder in lone time. when their family is not around.

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  • November 2, 2018 at 12:34 pm
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    Lol. She's like "none of the guys wanted to talk to me". Well probably cause you are hot and they were awkward xD

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  • November 2, 2018 at 1:01 pm
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    The robots voice needs a bit more of an edgy personality, old people like a darker sense of humour.

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  • November 4, 2018 at 6:19 pm
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    The design imo makes it so much more immersive. I love the way the bot bobs it’s head and such, makes the interaction look more genuine

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  • November 8, 2018 at 1:24 pm
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    I love how everyone is bashing the tech for making them more lonely, I'm sure they conciously understand it is just a robot and they don't have a full connection to the robot. The robot is there to try and give them a random fact or joke to cheer them up a little bit. Think about the possibilities of this, this can be used to help understand the complexities of loneliness and depression by seeing how these people act over long periods of time, the robot could actually use this to indicate to friends, family or even professionals the person's current state and if they are in need of a chat or some attention. This could eventually be developed into a full companion shame everyone is bashing it into oblivion

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  • November 8, 2018 at 3:40 pm
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    Ишак)))

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  • November 8, 2018 at 8:09 pm
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    I want a robot that spies on me.

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  • November 10, 2018 at 5:22 am
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    This is a very interesting concept. It reminds me of tamagotchi, my friends were so attached to them! who remembers tamagotchi?

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  • November 10, 2018 at 12:30 pm
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    A dog will do a much better Job!

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  • November 10, 2018 at 6:32 pm
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    Are you in any way related to junji ito?

    Reply
  • November 10, 2018 at 10:48 pm
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    Grandma`s deaf … Got a robot for her ? (not that she needs one because she has us :))

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  • November 12, 2018 at 11:50 am
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    Cat/bird/dog or go make friends

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  • November 12, 2018 at 10:07 pm
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    JUST GET A DAMN DOG!

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  • November 13, 2018 at 9:37 am
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    Problem is these are pre-fetched answers. Robots don't have real understanding of the concepts involved in a conversation with humans. For instance, when the robot talks about vitamin C, it doesn't really know what vitamin C is.

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  • November 13, 2018 at 11:58 am
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    Lovely . Thank you !

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  • November 14, 2018 at 5:59 am
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    Aw ♡ This was a really uplifting story

    Reply
  • November 14, 2018 at 7:02 pm
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    Africa cures loneliness.

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  • November 17, 2018 at 4:42 pm
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    The creator is really cute.. I would totally go on a date with her

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  • November 18, 2018 at 12:12 pm
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    Who needs humans!

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  • November 18, 2018 at 9:22 pm
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    Danielle is smart and beautiful, inside and out. If people don't talk to her at meetups, it's only because guys are too shy to approach her.

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  • November 21, 2018 at 1:24 am
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    u cannot build a machine for lonliness

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  • November 21, 2018 at 6:49 pm
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    Looks like i have to do something to make the robot voice soft and more human like.

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  • November 23, 2018 at 12:55 am
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    This would be great for my gma for when my aunt is at work or for the days she doesn't go to daycare. If it could remind her to do things and talk with her that would be great. Also with the video chat option if she needs help she will be able to call us, and I think it will help to see our faces instead of just talking on the phone.

    Reply
  • November 25, 2018 at 5:52 am
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    Great video. Fucking well played bloomberg👏👏👏

    Reply
  • November 26, 2018 at 10:55 am
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    Loneliness kills.

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  • November 26, 2018 at 2:28 pm
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    Problem is when you have to speak to it slow with pauses..makes it boring and less interactive for older people

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  • November 30, 2018 at 5:05 pm
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    What is the background music at 1:40 mark?

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  • December 2, 2018 at 5:07 pm
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    What if being lonely isn't the problem? What about an inability to find meaningful connections. Human's suck, they fail you at every available opportunity. They make excuses and never really are there for you when it counts. I want a thing that is smart enough to get you. To interact with you in a way that allows your mind to accelerate way beyond what you would normally be able to do with other humans. Human's that are to stupid, to biased, or don't care enough to have a motivational impact on you. To trigger your intellect, passion, and optimize your learning curves specifically designed just for you. To not only teach itself but to learn to recognize the areas that specifically are holding you back and rapidly stimulate and advance your understanding in those areas so you can end up where you want to down the road. To learn to recognize what you don't know. To teach itself in those areas, then teach itself how to teach you. In the best, fastest, and engaging ways possible. To teach you, what you didn't even know you didn't know.

    This is my question. Thanks for reading.

    Reply
  • December 3, 2018 at 1:21 pm
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    Is this a companion solution? For elderly? To leave your folks with robot?

    For anti-social. That hates to deal with human. Makes you actually more solitude..

    I'd love to talk to the creator, she's pretty smart n sweet. <3

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  • December 6, 2018 at 11:06 am
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    That robotic voice and gesture.. It further amplifies that sense of loneliness!

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  • December 12, 2018 at 8:26 am
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    Whos talking about "leaving" them? Having a robot, doesnt mean u should neglect your people? dumb ass ppl here

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  • December 24, 2018 at 3:55 pm
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    Daniel's booty is an 8/10.

    Reply
  • December 27, 2018 at 6:14 am
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    KENYA, EAST AFRICA.

    Robotics replacing human interaction just like social media, is a divide and conquer tool. When people don't communicate in terms if human contact, depression and suicides go on the rise.
    Take a look at Japan for example, very poor human contact interaction, and their suicides rates at hitting the roof.

    Soldier of JESUS CHRIST.

    Reply
  • January 1, 2019 at 7:31 pm
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    That’s the Top of human madness 🤦🏻‍♂️, 🤖 are for some other things, HUMANS NEED HUMANS!!!!! 👫👭👬👨‍👩‍👧👨‍👩‍👧‍👦💑

    Reply
  • January 4, 2019 at 8:15 pm
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    SOS breach of privacy laws much? you record the interactions with the consumer and share it online!!

    Reply
  • January 8, 2019 at 9:01 pm
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    Shes awesome for this.

    Reply
  • January 8, 2019 at 9:46 pm
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    What's the name of the track playing in the background track from 1:35 to 2:07 ? please help anyone.

    Reply
  • January 11, 2019 at 1:06 pm
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    Feminism solution for loneliness.?

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  • January 13, 2019 at 3:39 pm
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    Pleo, Pleo, Pleo I think the technology has been forgotten. He and his sister have become my pets and social facilatator. Don't write the little guy off because us retired people need companion robots.

    Reply
  • January 26, 2019 at 12:24 am
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    Did no one notice how fat her ass was but me???

    Reply
  • January 29, 2019 at 6:50 am
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    I don't think these young ladies even comprehend that robotics may make a senior's situation worse.   This is more about showcasing the young lady to boost her career instead of truly helping the aged.    If  Danielle really wanted to help seniors or in her words "help humans interact with more humans, help humans in general.  Not pull humans away from humans…"   They would have had psychologists involved and performed surveys and would have easly come to the conclusion that a personal digital assistant is not going to make a person less lonely – it may, in fact, do the opposite.   If I knew the only way I would have contact during most of the week would be only with a machine I would get extremely depressed as human contact is the only way to help another person out of isolation, loneliness and depression.   This young lady may have done well in getting an education, but there lacks the emotional intelligence to understand the human spirit – it would have been far better for her to network these independent seniors through having an echo or google assistant with a very large ipad so they can easily use facetime and have increased contact with their counterparts.   A senior doesn't want to be fed facts and have a response of "No Problem" – if they had really done their homework they would have ensured that the responses were specific to the target audience.    I don't know of anyone over 75 that says "No Problem"

    Reply
  • January 30, 2019 at 12:45 am
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    I don't mind having a robot to bounce ideas off. Most of the people around me don't get me so it'll be nice to have something that's focused on what you have to say even if it's a robot.

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  • February 2, 2019 at 2:35 am
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    But Alexa

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  • February 8, 2019 at 2:49 pm
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    Elliq, Danielle's have a boyfriend? 🙂

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  • February 14, 2019 at 1:18 pm
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    Oh boy

    Reply
  • February 16, 2019 at 5:26 pm
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    sheshot

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  • February 16, 2019 at 5:29 pm
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    i like this gurl

    Reply
  • February 16, 2019 at 7:07 pm
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    I want me a pet Glados

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  • February 19, 2019 at 4:27 am
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    i do like this idea. but it couuld be better.😍

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  • February 23, 2019 at 5:35 pm
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    People are gonna acknowledge how it’s created by a woman more than the actual product

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  • February 27, 2019 at 8:17 am
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    why don't they live together with their kids? if not,why don't why they live together and help each other instead of end up alone?

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  • March 8, 2019 at 1:16 am
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    WOW

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  • March 14, 2019 at 4:39 am
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    I watched irobot again FUCK THAT

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  • March 21, 2019 at 10:05 am
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    Fantastic report: Thanks !

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  • March 25, 2019 at 2:19 pm
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    I like her a lot,, take a break and have a drink… YES

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  • March 25, 2019 at 10:14 pm
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    Young people are lonely also, if they do not continue to learn and online interact. You cannot trust everyone in your home, due to the greed to kill you for assets, insurance, and this is family.

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  • March 25, 2019 at 10:16 pm
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    Alone is not lonely.

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  • March 26, 2019 at 4:56 am
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    8:48 "And nobody wants to talk to me." This is most likely because they find you physically attractive which has potential to be intimidating for a large number of men. It's not because men think less of women in a business setting or anything like that. But you all already know this. The oldest game in history at play, folks.

    Reply
  • March 27, 2019 at 3:47 am
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    You are making the world a more beautiful place and that's all that matters.

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  • March 27, 2019 at 11:26 am
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    Would u plz keep the making of elliq

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  • March 28, 2019 at 1:56 pm
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    $1.500 not cheap , when it gets down to $150 then houses will buy more than two

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  • March 29, 2019 at 9:40 pm
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    Jobs are not the future. Living life is.

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  • April 12, 2019 at 4:39 am
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    I like this. My 77 yr. old completely housebound Mother does not have a smart phone. So many times I'd like to just text her real quick or send pictures while i'm shopping for her. With this…I can do that!

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  • April 15, 2019 at 4:01 pm
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    This was tried in the past and never worked. By the way there is absolutely no actual AI involved in most startups, it's just another buzzword.

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  • April 18, 2019 at 4:54 am
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    The robots in factories going into homes reminded me about dobby

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  • April 18, 2019 at 6:57 pm
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    Robot may be not just a word

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  • April 26, 2019 at 4:29 am
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    BS! This is whats killing us; replacing humans with roberts. We have resort to too much technology over the years and it is destroying us. Roberts cant cry tears; roberts cant make your fav meal. Cant find a human for a friend? Get a pet. Thats the next best thing.

    Reply
  • May 18, 2019 at 4:58 am
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    This is like watching a sci fi movie that is surprisingly real, to find out it is.

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  • May 19, 2019 at 1:36 pm
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    I don't know how to feel , sad or happy !

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  • May 22, 2019 at 6:32 am
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    We already are isolated enough. These types of assistants will give actual people another excuse to postpone visiting their elders. "Oh, she's got her robot, she'll be fine"

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  • May 22, 2019 at 10:03 pm
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    need big screens lol

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  • May 29, 2019 at 1:43 pm
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    Fantasy robot

    Reply
  • June 4, 2019 at 12:59 pm
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    Modern computers are designed to filter out quantum noise from influencing their operation. Sensibility to quantum noise as may be the case in the brain of animals and humans and is maybe a necessary condition for a soul to have a moment to moment influence in the workings of a real physical companion? Maybe real companionship of a physical kind cannot be achieved with current computers which unlike brains does not have a very thin cell membrane with a high field strengths over it where quantum events can affect pulses of AC current in many frequencies in many places?

    Maybe there is super human intelligence in the 4th spatial dimension having immediate access to all positions in 3D spatial space? Then there is the time dimension with relativity, entanglement and quantum uncertainty, the many worlds interpretation and maybe no human is close to have figured most of it out?

    Reply
  • June 7, 2019 at 12:55 am
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    black mirror season 5 ya'll

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  • June 9, 2019 at 3:30 pm
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    I need this

    Reply
  • June 12, 2019 at 6:44 pm
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    I'm always more interested in the part thats challenging and frustrating, rather than the posh cool product that the makers are proud of

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  • June 14, 2019 at 9:04 am
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    Robot Companion needs more focus being a human. Talking is just so plain and flat. No Emotions, it needs high and low pitch behavior sound.

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  • July 7, 2019 at 2:31 am
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    Beautiful work !!!
    Can you detect anomalies in behaviour and get help when needed. Also, they may connect the elderly and also participate in conversations.

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  • July 14, 2019 at 7:11 pm
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    I would love to talk to these guys … some machine learning input sets to add as well as a basic subroutine… or two…

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  • July 14, 2019 at 7:12 pm
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    And maybe about distribution through ledger… some chain work…

    Reply
  • July 22, 2019 at 5:52 am
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    AS long as we keep "A.I." as little more than little robo pet devices, and never give them processing power close to ours ( keep it well under the terabyte level for all things) we shall be fine. KEEP MACHINES MACHINES!!

    Reply
  • August 19, 2019 at 8:04 pm
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    I like it. It needs facial expressions and a softer voice.

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  • October 31, 2019 at 5:48 am
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    I would get real annoyed with the "No problem" response. A simple OK would be so much better.

    Reply

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