What is TeamViewer?
TeamViewer is used for remote control, remote desktop, online meetings, web conferencing,
and file transfers between computers running a wide range of operating systems.
TeamViewer support Microsoft Windows, Mac OS X, Linux, iOS(iPhone,iPad), and Android.
Unlike many remote control programs, TeamViewer works through routers without any special
setup like port forwarding. This tutorial will be demonstrating the free
noncommercial use version of TeamViewer. This means you’re using it for personal use only
to remote-control your own computer, or to provide support to your friends and family.
If you’re using this for computer support business or any other commercial reason, you
need to pay for a license. Let’s download TeamViewer on the main computer
we’ll be using for remote support. Let’s open a web browser like “Internet
Explorer”. In the address bar, enter “TeamViewer.com”,
and press enter. On the TeamViewer homepage, click the download
link. By default we’re brought to the Windows
downloads, but there also downloads available for Mac, Linux, and mobile downloads.
Under the “TeamViewer full version – Windows” section, click the download link.
On the “Download Information Bar”, click the “Run” button. This will download the
file and then automatically start the installer. When the download finishes, the “Welcome
to TeamViewer” window will open. There are two available options for running TeamViewer.
We’re going to go through installing TeamViewer both ways. We will be installing in “Install”
mode on the main system that we’ll be using for remote support, and then we’ll be installing
in “Run” mode on the test system that we’ll be using to simulate our troubled
user. The first option, which is selected by default,
is the “Install” option. The “Install” option will install TeamViewer onto your system
with shortcuts on the desktop, just as most programs are installed. This is the option
you want to select if you plan on using TeamViewer often to help others.
The second option is “Run”. When you select “Run”, it does not install the application
onto your system, but instead just extracts the files and runs them from memory. This
is the option you select if you weren’t using the application very often. This is
the option you would probably want the user you are trying to help to select, as it will
be easiest for them. First let’s go through installing TeamViewer
on our main support system. On the “Welcome to TeamViewer” screen,
leave “Install” selected, and then click the “Next” button.
We are next brought to the “Environment” screen. The only way to use TeamViewer for
free is if you’re using it for personal/non-commercial use. This just basically means that you’re
not using it for business. In this sort of scenario you’d be using TeamViewer to help
your mother, grandmother, friends, and anyone else for free.
If you’re using this for computer support business, or something else where you’re
making money, then this free license wouldn’t apply and you would need to select the “Company
/ Commercial User” license. This license is not free and would cost money.
So long as you meet the correct conditions, click to select the radio button next to “Personal
/ Non-Commercial Use”, and then click the “Next” button.
On the “License Agreement” screen, read the license agreement, click to select both
options of “I accept the terms of the license agreement” and “I agree that I will only
use TeamViewer for non-commercial and private use”, and then click the “Next” button.
It now opens the “Choose installation type” screen. This screen is asking us if we want
to set up TeamViewer so that we can remotely access our computer when not at home. We’re
going to select “No” here, but will cover this in a future tutorial. Leave the “No”
radio button selected, and then click the “Finish” button.
Before you can use TeamViewer we need to install TeamViewer on the computer, that we wish to
remote control. This is going to be performed on the computer you are trying to fix, as
in your family or friends computer. You can either walk them through this part
by following along, or you can direct them to this portion of the video so they can install
it themselves. I am going to be installing on, and using
as a client, a virtual machine of Windows Vista running on my computer. The steps are
exactly the same if they are using a regular computer and not a virtual one.
We’ll open our virtual machine. Open a web browser like “Internet Explorer”.
In the address bar, enter “TeamViewer.com”, and press enter.
On the TeamViewer homepage, click the “Download” link.
It defaults to the “Windows” downloads, but there also downloads available for Mac,
Linux, and mobile versions for Android and iPhone/iPad mobile devices.
Under the “TeamViewer full version – Windows” section, click the “Download” link.
On the “File Download – Security Warning” window, click the “Run” button. This will
download the file and then automatically start the installer.
When the download finishes, you’ll be asked again if you wish to run the file. Click the
“Run” button. This will download the file and then automatically start the installer.
When the download finishes, the “Welcome to TeamViewer” window will open.
This time instead of installing application like we do on our support system, we are going
to install this in run mode on the system we wish to provide support for. If this is
somebody that you constantly provided support for, you may want to install it in install
mode. Click to select the radio button next to “Run”,
and click the “Next” button. installing TeamViewer in run mode does not actually install
the application on your system, it just runs the program from memory. After you close out
the application you will not be able to restart TeamViewer without running the installer again.
On the “License Agreement” screen, read the “License Agreement”, click to select
“I accept the terms of the License Agreement”, and then click the “Next” button.
If you have “User Account Control” enabled on your system, click the “Continue” button..
That’s it for installing TeamViewer run mode, the user requiring support will now
be brought to the main TeamViewer application window.
If we look under the “Remote Control” tab, under the “Allow Remote Control”
section, we will see “Your ID” and “Password”. This is the login information to connect to
this computer. If they are having a hard time reading the
password you can click on the “Password Options” button, and select “Create new
random password”. After you help the user install TeamViewer,
you need to have them give you the correct login information.
If they are having a hard time reading the password, you can click on the “Password
Options” button, and then select “Create new random password”.
Now let’s go through the steps on how we would initiate a remote control session from
our main support computer to the computer needing support.
We need to look under the “Control Remote Computer” section.
Under “Partner ID” there is a field available where you enter the ID for the computer you
want a to control. Enter the ID you were given by your user.
Looking underneath we will see that the radio button is selected by default for “Remote
control”. This allows us to remotely control the keyboard and mouse, and is what we’re
looking to do. There is also an option underneath this for
“File transfer”. This should be used to just transfer file and not be able to remote
control the computer. With the “Partner ID” correctly added,
and the “Remote control” radio button selected, click the “Connect to partner”
button. The “TeamViewer Authentication” window
will open asking you to enter the password for the remote computer.
Enter the password you were given by the remote user, and click the “Log on” button.
A new TeamViewer window will open showing the remote desktop of the remote user’s computer.
We’ll see that in this new window anything that we do will also happen on our remote
computer In addition to moving around the computer
we need to go over some of the basic actions and functions we’ll regularly use with TeamViewer.
If we look at the very top of the TeamViewer window, we will see the TeamViewer toolbar.
On the TeamViewer toolbar we have the options needed to control our TeamViewer session.
We are just going to go for the most common options.
The “Close” button shows up as and “X” on the far left side of the toolbar. If we
click this “X” or the one in the top right of the window, it will close the TeamViewer
application window, and end the session. The “Actions” menu will most common may
be used to send “Ctrl + Alt + Delete” signal, although you can also reboot the computer,
and other actions. There are also “View” options and “Audio/Video”
options. If you need to transfer a file between the
two computers, you can click the “File Transfer” button, and then select “File transfer”.
A new “File Transfer” window will open which shows the “Local computer” information
on the left and the “Remote computer” on the right.
To transfer a file from your local computer to the remote computer, we browse to the file
that we want to select, select it, Select the remote directory. In this case
we’ll just move it to the desktop, and then click the “Send” button.
We can now see this new “Links” file on the desktop.
It also works the same way to receive, just do things in reverse.
If you want to work on a remote computer in full screen mode, you can click the “Switch
to full screen mode” button. Clicking the same button will return it back to windowed
mode. Let’s click the “Close” button to and
our TeamViewer section. Both the user initiating the remote control session and the user was
being controlled will get a message stating that you are using the free sponsored version
of TeamViewer. Again this should only be used for personal use and not for a computer repair
business. Click the “OK” button. Once the remote control session is over the
user whose computer was remote controlled should just click the “X” to close out
the TeamViewer application. Because this user installed TeamViewer in just “Run” mode,
closing the application will be like uninstalling it. Nobody will be able to remote control
this computer again, unless they download and install it, and give out the new username
and password. You should now have the necessary information
to be able to install Teamviewer on a local and remote computer, and then how to initiate
a remote control session between those two computers, including the screen as well as
the mouse and keyboard.